FAQ's
How can I contact Velqorex?
You can email us at Velqorexstore@gmail.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes, we ship worldwide!
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
All orders are handled and shipped from our warehouse. Please allow extra time during holidays and sale seasons. We process orders between Monday and Friday within 1–3 business days from the order date. Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2–4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs and taxes?
The prices displayed on our site are tax-free, which means you may be liable to pay duties and taxes once your order arrives. Import taxes and related customs fees are determined by your local customs office and are your responsibility. We are not responsible for delays caused by customs. For further details please contact your local customs office.
How do I return an item?
Please contact us at Velqorexstore@gmail.com and our team will guide you through the return process.
What if the item I received is defective, incorrect, or damaged?
Please contact us at Velqorexstore@gmail.com with your order number and photographs of the item. We will do our very best to resolve your case as quickly as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment within 7–10 business days of receipt of the returned item or cancellation request. If you haven't seen the refund yet, we recommend contacting your bank or card provider directly as posting times can vary.